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Response Time
We typically respond within 24-48 hours during business days. For urgent matters, please indicate so in your message.
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Frequently Asked Questions
How do I claim my vendor profile?
Visit your vendor page and click the "Claim This Business" button. You'll need to provide verification that you own or represent the business. Claims are reviewed by our admin team.
How can I report inappropriate content?
Use the report button on any review or profile, or select "Report Content" as the category in the contact form above with details about the issue.
Can I edit or delete my review?
Yes! Visit your profile, go to "My Reviews", and you can edit or delete any of your reviews. Note that deleted reviews cannot be recovered.
How is the Bayesian scoring calculated?
Our scoring algorithm weights reviews based on the number of ratings received. This prevents manipulation by requiring multiple consistent reviews before a high score is displayed. Learn more on our About page.
Do you sell kratom products?
No, Kratings is a review platform only. We do not sell products or process orders. We provide information to help you make informed decisions about where to purchase.