Privacy Policy

Introduction

At Kratings ("we," "us," or "our"), we respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

Information We Collect

Personal Information You Provide

We collect information that you voluntarily provide to us when you:

• Register for an account
• Submit reviews or ratings
• Use our AI Assistant for recommendations and queries
• Track your kratom stash inventory and usage logs
• Create swap board listings or engage in trading
• Send messages to other users
• Contact us via email or contact forms
• Participate in surveys or promotions
• Subscribe to our newsletter

This information may include: email address, username, display name, password (encrypted), profile information, reviews, comments, photos, AI conversation history, stash inventory data, dosage logs, wellness tracking information, swap listings, messages, and trader feedback.

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device, including:

• IP address and general location data
• Browser type and version
• Device type and operating system
• Pages visited and time spent on pages
• Referring website URLs
• Clickstream data and navigation patterns

Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to enhance your experience, analyze site traffic, and personalize content. You can control cookie preferences through your browser settings, though some features may not function properly if cookies are disabled.

AI Assistant and Third-Party AI Services

Our AI Assistant feature is powered by ChatGPT-5 through OpenRouter, a third-party AI service provider. When you use the AI Assistant:

• Your conversation messages are sent to OpenRouter's API for processing
• We collect your chat history, queries, and AI responses for quality improvement
• The AI accesses your profile, reviews, stash, usage logs, and preferences to provide personalized recommendations
• Conversation data is stored on our servers and associated with your account
• We track AI usage statistics, token consumption, and query types for cost optimization
• OpenRouter processes requests according to their privacy policy and does not train models on your data

You can delete your AI conversation history at any time from your profile settings. We retain anonymized analytics about query types and response quality for service improvement.

Stash Tracking and Usage Logs

When you use our stash management and usage logging features, we collect:

• Inventory data including strain names, vendors, quantities, batch codes, and purchase dates
• Dosage logs with timestamps, amounts, consumption methods, mood, and effects notes
• Tolerance break information including start/end dates, break types, and compliance notes
• Usage patterns, frequency analytics, and personal consumption trends
• Taper planning data and goal tracking information

This data is private by default and only accessible to you and our AI Assistant for personalized recommendations. You can export or delete your usage data at any time.

Swap Board and Trading Data

When you use our swap board to trade or sell kratom products, we collect:

• Listing information including strain details, quantities, pricing, and product photos
• Direct messages between traders including text and image attachments
• Transaction completion status and trade partner information
• Trader feedback and reputation ratings (public on your profile)
• Feedback tags such as "Reliable Trader," "Fast Shipper," and "Good Communication"
• Dispute reports and moderation actions

Swap listings and trader feedback are public. Messages between traders are private but may be reviewed by moderators in case of disputes or reported violations.

How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our services
• Create and manage user accounts
• Process and display user reviews and ratings
• Power our AI Assistant with personalized recommendations based on your data
• Track your stash inventory, usage logs, and wellness goals
• Facilitate swap board listings, trading, and messaging between users
• Calculate and display trader reputation scores and feedback badges
• Communicate with you about your account or our services
• Send you newsletters and promotional materials (with your consent)
• Respond to your inquiries and support requests
• Improve and optimize our website and services
• Analyze user behavior and trends
• Detect, prevent, and address fraud, security issues, and technical problems
• Moderate swap board transactions and resolve trading disputes
• Enforce our Terms of Service and other policies
• Comply with legal obligations

Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

Public Information

Reviews, ratings, comments, profile information, swap board listings, trader feedback, and reputation badges you choose to make public will be visible to other users and may be indexed by search engines. Your stash inventory, usage logs, AI conversations, and private messages remain private by default.

Service Providers

We may share information with third-party service providers who perform services on our behalf, such as hosting, analytics, email delivery, and customer support. These providers are contractually obligated to protect your information and use it only for authorized purposes.

AI Services: We use OpenRouter (openrouter.ai) to power our AI Assistant feature. When you interact with the AI, your queries and relevant profile data are sent to OpenRouter's API, which routes requests to ChatGPT-5. OpenRouter does not use your data to train AI models and processes requests according to their privacy policy. We retain conversation history on our servers for quality improvement and personalization.

Legal Requirements

We may disclose your information if required by law, court order, or governmental request, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you via email and/or prominent notice on our website of any change in ownership or use of your personal information.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Secure password hashing (bcrypt)
• Regular security assessments and updates
• Access controls and authentication
• Monitoring for suspicious activity

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Your Privacy Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Portability: Request a copy of your data in a machine-readable format
• Objection: Object to processing of your personal information
• Restriction: Request restriction of processing your information
• Withdraw Consent: Withdraw consent for marketing communications

To exercise these rights, please contact us at Support@Kratings.com. We will respond to your request within 30 days.

Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this privacy policy. When you delete your account, we will delete or anonymize your personal information, except where we are required to retain it for legal, regulatory, or security purposes.

Specific retention policies:

• Public content (reviews, ratings, comments) may be retained in anonymized form to maintain platform integrity
• AI conversation history is retained indefinitely but can be deleted by you at any time from your profile settings
• Stash inventory and usage logs are retained until you delete them or close your account
• Swap board listings are archived after completion but can be deleted by the original poster
• Trader feedback and reputation scores are retained permanently as part of community trust signals
• Private messages are retained for 2 years or until deleted by you
• Account deletion removes all private data within 30 days, while public content is anonymized

Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected information from a child under 18, we will delete that information promptly. If you believe we may have collected information from a child, please contact us immediately.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using our services, you consent to the transfer of your information to our facilities and service providers located in various jurisdictions.

Third-Party Links

Our website may contain links to third-party websites (such as vendor websites). We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new privacy policy on this page and updating the "Last Updated" date. We encourage you to review this privacy policy periodically.

Contact Us

If you have questions or concerns about this privacy policy or our data practices, please contact us: